At ZEXRI, we are committed to shipping your cat and dog products safely and efficiently throughout the United States. This Shipping Policy outlines how orders are processed, delivery timeframes, shipping limitations, and what you can expect after placing an order.

Shipping Locations

  • We ship to all 50 U.S. states
  • International shipping is not available at this time
  • We do not ship to U.S. territories (including Puerto Rico), APO/FPO military addresses, or P.O. boxes

Shipping Fees

  • Free standard shipping is offered on all orders within the continental United States

Shipping Methods and Delivery Timeframes

We work with trusted carriers such as FedEx, UPS, and regional freight partners to ensure reliable delivery.

  • Order Cut-off Time: 5:00 PM (GMT-07:00) Mountain Standard Time (Denver)
  • Orders are usually processed within 1–2 business days
  • Transit time typically ranges from 3–5 business days, depending on location
  • Most orders arrive within 4–7 business days from the purchase date, excluding weekends and federal holidays
  • For custom or special items, fulfillment will not exceed 14 business days, in line with platform requirements

Order Tracking

After your order has shipped, you will receive an email containing:

  • Your tracking number
  • A direct tracking link
  • An estimated delivery date

You may also track your order through our Order Status page on zexri.us.

Delivery Information

  • A signature may be required for high-value or freight deliveries
  • Large items, such as wooden dog houses, cat trees, or other oversized pet products, may be shipped via freight carrier with scheduled delivery windows
  • If delivery is missed, the carrier may attempt delivery up to three times or request pickup from a local depot

Shipping Issues

Lost Packages

If tracking information does not update for 5 or more business days, or if your order is marked as delivered but not received, please contact us at support@zexri.us. We will investigate and arrange a replacement if necessary at no additional cost.

Damaged Items

If your order arrives damaged:

  • Refuse delivery if damage is visible and notify us immediately
  • If damage is discovered after delivery, contact us within 48 hours and provide photos

After review, we will issue a replacement or refund as appropriate.

Missing or Incorrect Items

If an item is missing or incorrect, please notify us within 7 days of delivery, and we will resolve the issue as quickly as possible.

Order Modifications and Cancellations

  • Order changes must be requested before shipment
  • Orders may be canceled for a full refund if they have not yet shipped
  • Orders that have already shipped may be returned according to our Return and Refund Policy

Delivery Delays

Occasional delays may occur due to weather conditions, carrier delays, or increased holiday volume. If your shipment is affected, we will provide updates as soon as information becomes available.

Sustainable Shipping Practices

ZEXRI is committed to responsible shipping practices. We use eco-conscious packaging where possible and partner with carriers that work to reduce environmental impact. Your order will be securely packaged while minimizing unnecessary waste.

Customer Support

If you have questions regarding shipping or delivery, please contact us:

ZEXRI LLC
Email: support@zexri.us
Phone: +1 505-433-4133
Address: 929 Palomas Dr SE, Albuquerque, NM 87108, USA
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM