Welcome to ZEXRI!
We believe in keeping things simple, clear, and transparent. Below are answers to some of the most common questions from our customers.

Shipping

Where do you ship?
At this time, we only ship within the United States.

What are the shipping costs and delivery times?
We offer Free Standard Shipping on all orders. Delivery is divided into two stages:

  • Processing Time: 1–2 business days
  • Shipping Time: 3–5 business days

In total, your order should arrive within 4 to 7 business days. For more details, please refer to our full Shipping Policy.

How can I track my order?
Once your order is shipped, you’ll receive an email with your tracking number. You can also check your order status anytime using our Order Tracking page.

Payments & Security

What payment methods do you accept?
We process secure payments through Stripe, supporting major cards including Visa, Mastercard, American Express, Discover, and Diners Club. All transactions are completed in USD ($).

Is my payment information safe?
Yes. We use industry-standard security through Stripe, which is Level 1 PCI DSS compliant. Your payment details are encrypted and handled over a secure SSL connection. We do not store your full card information on our servers.

Orders & Returns

What is your return policy?
We offer a 30-day return window from the date your order is delivered. Eligible items qualify for free return shipping. For full details, please check our Return & Refund Policy.

How do I request a return?
To start a return, email us at support@zexri.us with your order number and a photo of the item. If approved, we’ll send you a prepaid return label along with instructions.

Our Brand & Products

Are your products new?
Yes, all items available on ZEXRI are brand new and carefully selected for quality and performance.

How can I contact support?
Our team is here to help with any questions or concerns.

  • Email: support@zexri.us
  • Phone: +1 505-433-4133
  • Hours: Monday – Friday, 9:00 AM – 8:00 PM

We aim to respond to all emails within 24 business hours.

For more details, feel free to visit our Contact Us page.