At ZEXRI, customer satisfaction matters to us. If you are not fully satisfied with your purchase, we aim to make the return and refund process simple and transparent. This policy applies to all purchases made through ZEXRI.us and explains our return procedures and the consumer rights applicable to your purchase.

1. General Information

This Return and Refund Policy forms part of our Terms & Conditions and should be reviewed together with our Privacy Policy and Shipping Policy. By placing an order on ZEXRI.us, you agree to the terms outlined below.

2. Eligibility for Returns

2.1 Return Period

Eligible products may be returned within 30 days of delivery. Returns requested after 30 days cannot be accepted, except where otherwise required by applicable law.

2.2 Right of Withdrawal

Customers may have statutory rights to cancel a purchase or withdraw from a contract within a legally prescribed period, where applicable. To request a cancellation or return, please contact us using one of the methods below:

2.3 Return Requirements

To be eligible for a refund, returned items must:

  • Be in the same condition as received
  • Be unused and in original packaging
  • Show no signs of damage, stains, or excessive wear
  • Include all manuals, accessories, and bundled items

2.4 Non-Returnable Items

The following items are not eligible for return:

  • Customized or personalized products, except where required by applicable law or where the item arrives damaged or defective

If you are unsure whether your item qualifies, please contact our support team for confirmation.

3. How to Return an Item

3.1 Initiating a Return

To start a return request, please:

Include your order number, contact information, and reason for the return.

3.2 Return Address

All approved returns should be sent to the return address provided by our support team. Please obtain return authorization and confirm the correct return destination before shipping your item.

ZEXRI LLC
929 Palomas Dr SE
Albuquerque, NM 87108
USA

3.3 Packaging Instructions

Please package the item securely, preferably using the original packaging, and include all components, manuals, and accessories.

3.4 Return Shipping Costs

  • If the return is due to our error (damaged, defective, or incorrect item), we will provide a prepaid return label
  • For all other returns, the customer is responsible for return shipping costs, except where otherwise required by applicable law
  • We recommend using a trackable and insured shipping method

4. Refund Details

4.1 Refund Method

Refunds are issued to the original payment method used at checkout. Store credit is not offered.

4.2 Refund Processing Time

Once the returned item is received and inspected, refunds are processed within 3–5 business days. Additional time may be required by your bank or payment provider.

4.3 Full Refunds

A full refund, including applicable taxes and any refundable shipping fees, will be issued if:

  • The return is made within the 30-day return period
  • The item meets the applicable return requirements
  • All relevant policy requirements are met

Refunds will be handled in accordance with applicable law.

4.4 Partial Refunds

Partial refunds may apply, where permitted by applicable law, if:

  • The item shows signs of use or damage beyond what is reasonably necessary to inspect it
  • Parts, accessories, or packaging are missing

5. Exchanges

We accept exchange requests for eligible products, subject to product availability and confirmation by our support team. Please contact us before returning an item to arrange an exchange.

6. Damaged or Defective Items

6.1 Shipping Damage

If your item arrives damaged, please notify us within 48 hours of delivery and provide photographs of the damage where possible. We will review the issue and arrange a replacement or issue a refund, as appropriate, at no additional cost where the damage is our responsibility.

6.2 Product Defects

If an item has a manufacturing defect, contact us within the 30-day return window. We will review the issue and provide return instructions. Where appropriate, a prepaid return label will be provided, and you may choose between a replacement or a refund, subject to applicable law.

Nothing in this section limits any mandatory consumer rights that may apply.

7. Refund Delays

If your refund has not been received within the expected timeframe:

  • Check with your bank or payment provider
  • Review your payment method account
  • If needed, contact support@zexri.us for assistance

8. Gift Purchases

If an item was purchased as a gift, refunds are generally issued to the original purchaser’s payment method. Store credit is not provided for gift returns unless otherwise agreed or required by applicable law.

9. Special Return Situations

9.1 Bulk Orders

Orders containing five (5) or more units of the same item may require special return instructions. Please contact us before initiating a return.

9.2 Customized Products

Personalized or custom-made items may be ineligible for return unless they arrive damaged or defective or applicable law provides otherwise.

9.3 Promotional Bundles

Items sold as part of a bundle or promotion may be subject to different return conditions, provided those conditions comply with applicable law. Please review the promotion terms or contact support for clarification.

10. Restocking Fees

We do not charge restocking fees for eligible returns made within the 30-day return period.

11. Contact Information

If you need assistance with a return or have questions about this policy, please contact us:

ZEXRI LLC
Email: support@zexri.us
Phone: +1 505-433-4133
Address: 929 Palomas Dr SE, Albuquerque, NM 87108, USA
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM

You may also reach us through our Contact Us page.

12. Policy Updates

We may update this Return and Refund Policy from time to time. Any changes will be posted on this page with the latest revision date and will not affect returns already in progress, subject to applicable law.

Last Updated: October 25, 2026