At ZEXRI, we strive to make shipping simple, transparent, and reliable. Below you’ll find all the important details about how your order is processed and delivered.

Shipping Overvies

  • Shipping Cost: Free Standard Shipping on all U.S. orders
  • Order Cut-Off Time: 8:00 PM (GMT-07:00) Mountain Standard Time (Denver)
  • Processing Time: 1–2 business days (Monday – Friday)
  • Estimated Transit Time: 3–5 business days (Monday – Friday)
  • Estimated Total Delivery Time: 4–7 business days
  • Shipping Area: United States only
  • Currency: All prices and transactions are processed in USD ($)

Order Processing

Once your order is placed, our team begins preparing it for shipment as quickly as possible.

Processing Includes

  • Payment verification
  • Product inspection and quality checks
  • Secure packaging and fulfillment

Orders are generally processed within 1–2 business days after payment confirmation.

Please note that orders placed on weekends or public holidays will begin processing on the next business day.

Shipping & Delivery

After processing, orders are shipped and delivered through trusted U.S. carriers, most commonly USPS (United States Postal Service).

Estimated Delivery Times

  • Carrier transit time: 3–5 business days
  • Total estimated arrival time: 4–7 business days from the order date

Delivery times may vary slightly depending on your location, weather conditions, holidays, or carrier-related delays outside our control.

Order Tracking

Every order includes a tracking number so you can monitor your shipment.

  • Tracking information is usually updated within 24–48 hours after the carrier receives the package.
  • You can track your order anytime through our Track Order page.

Shipping Address Accuracy

Please make sure your shipping address is entered correctly before completing your order.

ZEXRI is not responsible for delays, failed deliveries, or lost packages caused by incorrect or incomplete shipping information provided at checkout.

Order Changes & Cancellations

We process orders quickly to ensure fast delivery, which means:

  • Orders may not be eligible for cancellation or modification once submitted.
  • If you need to make a change, contact us immediately after placing your order.

While we will do our best to assist, changes cannot be guaranteed once fulfillment has started.

Lost, Delayed, or Damaged Shipments

If your package is delayed, marked as lost, or arrives damaged, please contact us within 7 days of the delivery update.

We will work directly with the shipping carrier to investigate the issue and, if confirmed, arrange a replacement or refund when applicable.

Contact Us

If you have any questions regarding shipping or delivery, feel free to reach out to our support team:

Email: support@zexri.us
Phone: +1 505-433-4133
Hours: Monday – Friday, 5:00 AM – 8:00 PM
Address: 929 Palomas Dr SE, Albuquerque, NM 87108